Baje99 FAQ — All Questions Answered On one page

Each person may open only one Baje99 account. Any attempt to create multiple accounts from the same mobile number or device will result in all accounts being suspended and balances may be forfeited. For more information, please refer to our Terms & Conditions See.

Login Page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number — an OTP reset code will be sent to you. Use the code to set a new password. The entire process takes under 2 minutes.

KYC is not required for regular betting. However, for withdrawals above ৳50,000, you will need to submit a photo of your National ID (NID) or passport. Contact support and they will guide you through the process smoothly.

Multiple incorrect password attempts may cause your account to be temporarily locked. It usually unlocks automatically after 30 minutes. If not, contact support — they will verify your identity and restore access.

Yes, your mobile number can be changed. However, this cannot be done directly — you will need to contact the support team. Your identity will be verified before the new number is updated. This process is in place to keep your account secure.

Yes, you can request permanent account closure. Contact support to proceed. Any remaining balance must be withdrawn beforehand. Self-exclusion is also available under our responsible gaming policy — Responsible Gaming Page See.

The minimum deposit on Baje99 is ৳500 BDT. To qualify for the welcome bonus on your first deposit, a minimum of ৳500 is required. There is no maximum deposit limit.

Withdrawal timeframes depend on the method chosen:

• bKash/Nagad/Rocket: Typically 15–30 minutes
• Bank Transfer: 1–3 business days

During peak hours (8 PM–12 AM), processing may take a little longer. Large amounts may be delayed if KYC verification is incomplete.

The minimum withdrawal amount at Baje99 is ৳500 BDT. There are no withdrawal fees — you receive the full amount you request. However, your mobile banking provider's own transfer charges may apply.

First, wait 5–10 minutes — this can happen due to network delays. If the funds still haven't arrived, contact support with your transaction reference number (found in your bKash/Nagad SMS). Issues are usually resolved within 1 hour.

Common reasons for withdrawal rejection:

• Wagering requirements not met (when a bonus is active)
• Incomplete KYC verification
• Incorrect payment details provided

Contact support to find out the reason. The funds will be returned to your account immediately.

Yes, you can use different payment methods at different times. However, for security purposes, it is generally recommended to withdraw via the same method used for your deposit.

Wagering requirements mean you must place a certain amount in bets before withdrawing bonus funds. Baje99 generally applies a 15x wagering requirement — so if you receive a ৳1,000 bonus, you need to wager ৳15,000 before withdrawing. See details in the In the Terms & Conditions Yes.

The welcome bonus is typically valid for 30 days. Daily bonuses must be used within 24 hours. Any unused bonus expires automatically once the validity period ends. Please check the expiry terms carefully before claiming a bonus.

Yes! With Baje99's referral program, both you and your friend get a bonus when you refer someone. If someone registers using your referral code and makes their first deposit, you'll receive a special cash bonus. For more details, Latest Promotions View on page.

After registration, you will receive 50 free spins as part of the welcome package. Log in, head to the Casino section, and use your free spins on the designated slot games. Any winnings from free spins are added to your bonus balance.

Baje99 offers weekly cashback to all active members. VIP members receive higher cashback — starting from 5% and increasing based on VIP tier. On the VIP page View details.

Live betting means placing bets in real time while a match is in progress. Odds change from moment to moment. Simply log in, go to the Bet section, and select any ongoing match. Bet Page View all live events.

The minimum bet at Baje99 starts from ৳10. Sports Betting requires a minimum of ৳20, while casino games start from ৳10. Maximum bet limits vary by event and market.

Once a bet is submitted, it generally cannot be cancelled. However, some matches offer a cash-out option, allowing you to lock in a partial return before the match ends. If cash-out is available, you'll see the option displayed next to your bet.

If a match is cancelled, your full stake is generally refunded. If a match is suspended, it is held pending resumption. If play does not resume within 24 hours, the bet is voided and your funds are automatically returned to your balance.

Yes! Baje99 allows you to place parlay bets across multiple matches at once. In a parlay, all odds are multiplied from a single bet — higher risk, but higher rewards. You can add between 2 and 20 selections in one parlay.

Baje99 offers various jackpots every day. Progressive jackpots are available on slots, and special jackpot bets are available on Sports Betting. Jackpot Page View all jackpot opportunities today.

Login and go to "My Account" > "Betting History". There you can view full details of all past and active bets, including odds, results, and win/loss statistics.

No. Baje99 never sells or shares your personal information with third parties. Only the minimum data necessary for payment processing is used. To learn more, Privacy Policy Read here.

Yes! Baje99 offers OTP-based two-step verification. When you log in from a new device, an OTP is sent to your mobile number. This keeps your account protected against unauthorized access.

Contact support as soon as possible and request a temporary account lock. Then change your password immediately. Baje99's security team will investigate and take the necessary action.

As a precaution:

• Always only baje99.bet Log in at
• Never share your password if anyone asks — Baje99 staff will never request it
• Do not click on unknown numbers or links
• If you're suspicious, notify support immediately

Yes. Baje99 offers a range of responsible gaming tools — including deposit limits, session time limits, loss limits, and self-exclusion. All tools are completely free to use. Responsible Gaming Page View details.

Yes. Baje99 is strictly for users aged 18 and above. Age verification is mandatory during registration. NID verification is used to confirm age for large transactions. Accounts found to belong to minors are closed immediately.